House Rules
Our home is not a place freely open to the public. We invite you to enjoy all the living areas provided for you in a friendly atmosphere, with respect for everyone’s comfort and privacy.
Arrival and Departure:
- To welcome you in the best possible conditions, it is essential that you inform us of your approximate arrival and departure times. We expect you from 3:00 PM onwards.
- Late or early arrivals must be agreed upon in advance.
- Departures must be no later than 12:00 PM.
Breakfast:
- Breakfast is served between 8:00 AM and 10:30 AM, inside the Riad or on the terrace, weather permitting.
The Rooms Are Not Intended For:
- Doing laundry. A paid laundry service is available upon request.
- Having meals. You can dine (Moroccan cuisine) on the terrace or in the guest lounge by reservation, at least in the morning.
The Following Equipment and Products Are the Exclusive Property of the Riad and Are for Your Use During Your Stay Only:
- 1 kettle, 1 Nespresso machine with 2 complimentary capsules upon arrival; additional capsules are replaced and charged.
- Crockery: All courtesy crockery provided for your comfort is the property of the Riad.
- 1 hairdryer
- 1 safe: Your valuables (jewelry, multimedia devices, bank cards, checkbooks, cash, etc.) should not be left in the rooms. We disclaim any responsibility in case of disappearance.
- Bathroom linen: 2 bathrobes, 2 bath towels, 2 sponge towels, 2 hand towels, bath mat
- Bedroom linen
- Various accessories and comforts for the bedroom and bathroom
- Decoration items, furniture, carpets, prints, paintings, lighting, etc.
- Wifi access is free, but illegal downloading is prohibited.
- Pets are not allowed in our Riad.
General Provisions:
- Smoking is prohibited throughout the Riad, except on the terrace.
- Our infrastructure is not suitable for young children. Children on the property are the sole responsibility of their parents.
- We ask our guests to dress decently at all times.
- Guests agree to leave the rooms in perfect condition at the end of their stay and to report and financially cover any damages, including significant stains on the walls, furniture, and linen.
- A deposit of 100 euros will be requested at the beginning of your stay and will be refunded upon your departure.
- The kitchen is not available for guests’ use.
- Theft and accidents: We disclaim any responsibility in case of theft or bodily injury on our property.
- Bringing alcohol into the Riad is strictly forbidden. Similarly, we ask that you do not become intoxicated within the Riad.
We reserve the right to shorten your stay without refund if the Riad’s house rules are not respected.
Our Commitment to the Planet:
Marrakech suffers from a significant water deficit. At “Riad Ksar Al Amal,” we are sensitive to protecting our planet and wish to contribute with you to environmental preservation by minimizing the footprint of our hospitality structure.
Simple and unobtrusive measures can make a big difference. Therefore, we count on your cooperation to:
- Avoid leaving lights and air conditioners on unnecessarily.
- Avoid leaving windows open with the air conditioning on.
- Avoid letting water run and moderate the flow during showers.
- Place dirty linen on the bathroom floor to be changed if necessary.
Culture and Spirituality of Morocco:
Religion plays an important role in Moroccan culture, and the majority of the population in Marrakech is Muslim. Islam is the main religion:
- In the Medina, the days are punctuated by calls to prayer starting at 5:00 AM. It is practically impossible to avoid the sound of the Muezzin.
- During the holy month of Ramadan, the days unfold at a different pace, and the city comes alive at night. During this period, we implement an adapted organization with our teams.
We thank you in advance for your understanding and cooperation and wish you an enjoyable stay in our Riad.